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FAQ's

Where do I collect/drop off my equipment?

'Smoke Stack' on Broughton Street (EH13RJ).  This means you have the flexibility to drop off/collect anytime between 9am and 10pm.  Please note that when returning equipment it should be returned by 12pm or there will be a late fee of £40.

When is the latest I can make a booking?

We require at least 48 hours notice for bookings.  However if its last minute feel free to enquire… just incase!

Is my tent waterproof?

All of our equipment is dependable in all weather. This is Scotland after all.

When do I collect/drop off my equipment?

Collections and drop offs can be made between 9am and 10pm. If you are returning equipment it must be by 12pm on day of return or you will be charged  late fee.

For larger orders we may deliver.

What is the admin fee for?

The one-off fee of £50 covers all admin, delivery and cleaning of the tent.

Can I make changes or cancel my booking?

You will receive a full refund up to 14 days before the day of departure.

 

Please contact us directly to change any part of your booking.

What will the weather be like?

Be prepared for all seasons and make sure you check the forecast before your adventure.

Can I rent equipment all year around?

Yes, however please bear in mind the unpredictable Scottish weather and the opening dates for campsites (usually April – October). If you wish to hire out with these dates please get in touch to discuss your needs for the more extreme temperatures.

Will I receive my deposit back?

Yes as long as nothing is lost or damaged.

The deposit is only taken for any equipment not returned or returned damaged.

Where can I leave my luggage while I go camping?

Smoke Stack, Broughton Street, EH13RJ offer luggage storage at £5 per bag per day. Just take ID.  This is also our collection point for equipment.